Some of our guests may reply yet you have contacted them anyway. Why is that?
Sometimes, messages are not clear and are difficult to understand. Another reason for a call back is that one guest may have responded for another guest, but did not give the last name of the second guest. Some guests ask to be called back to confirm their response. Requests are followed-up.
Our invitations are already ordered; can we still use your service?
Yes! You have a choice of either purchasing blank response cards at a stationery store and printing Thanx on Time contact information on them yourself on your computer or have your printer do this for you.
What if we need to revise or update our guest list AFTER it has been forwarded to you?
The ideal situation is that your guest list is complete before it is received, but if you need to make modifications, they are accommodated by providing the information by e-mail, or phone. We will need your registration number, wedding date, and bride or groom’s last name. Since your fee is based on the total number of invitations, any substantial additions may be billed accordingly. If their are particular guests who are not to be contacted, do not include his or her phone number on your guest list; but do include this name(s) for final count purposes. No responsibility is taken by Thanx on Time for an increase in the number of guests after the final guest count is given to you.
What additional information can you provide to our guest(s) as they R.S.V.P?
With your direction, additional information regarding registry vendors, accommodation, and special meal requirements (e.g. vegetarian) with no additional charge.
What if you do not receive a guest reply?
Your unconfirmed guests are called the day after your R.S.V.P. deadline. Three attempts to contact your guest(s) are made: a) between the hours of 6:00 – 9:00 p.m. on weekdays one time per day and wait 48 hours for a response. b) If after the first two phone calls with no response, one last attempt is made on a weekend, between the hours of 1:00 – 5:00 p.m.. If after three unsuccessful attempts to contact your individual guests, their name(s) will not be included in the final guest count.
Can we get a daily total of the responses?
Yes of course! Up until your R.S.V.P. deadline on your invitation, a number count is available if requested. However, once follow-up begins with unconfirmed guests, an updated list is provided when the final fee for service is paid.
What type of payment do you accept?
We accept cash, personal cheques and receipt for all monies received.
